Refund policy

Q: Can I return or exchange something that I've purchased from you?

Yes we do return or exchange except on Sample Sale items. Please take the time to use our sizing guide before your purchase to prevent disappointment.

Sample Sale items are final sale. Pieces from our Sample Sale are already heavily discounted, so they cannot be returned or exchanged.

 If you are not completely satisfied with your purchase, or you require an exchange in size/color, you can simply return the item(s) within 5 days of receipt. 

Returns within Spain are free of charge. For all other destinations, shipping charges for returns and exchanges will have to be borne by you and we will not be responsible for any packages lost in transit.

Please send your return by registered or certified post with tracking and insurance cover, and keep your proof of postage, so your parcel can be traced and doesn’t get lost on its way back to us.

When a return involves international shipping, customs clearance procedures need to be followed and the customer will be responsable to cover any expense related to the return customs.

Original shipping charges are non-refundable.

 

Q: How do I return or exchange something that I've purchased from you? 

Please send us an email to returns@dystopiaclothing.com with the subject “RETURN + order number” whether you require an exchange or refund.

All items to be returned or exchanged have to be in mint condition, with all tags, original packaging and in brand new condition. Kindly note that all returns and exchanges are evaluated strictly. We reserve the right to reject any returns or exchanges if the item(s) do not meet our strict standards. If rejected, items will be mailed back to you at your cost.

 

Mistakes with Orders

We offer free return and exchange services under the following circumstances:

• Incorrect item received
• Damaged merchandise

We provide a 5 days grace period (starts after we have mailed out your order) for you to initiate contact us, and let us know about either of the two circumstances mentioned above. If during this grace period you decide to return or exchange your purchase(s), simply contact us and let us know by email returns@dystopiaclothing.com